FAQ

Last updated: September 14, 2026

What happens before and after dispatch?

Payment-authorized orders usually spend 1–2 business days in preparation. The carrier then has an estimated transit period of 4–6 business days. The Shipping Policy explains possible delays.

Is a change-of-mind return possible?

Yes. We accept eligible non-defective returns for preference, a changed decision, or an incorrect option when the item is new, unused, and in original condition. Defective returns are accepted too.

May I ask for an exchange?

Yes. We review exchange requests, and an approved replacement is subject to stock.

What is the deadline?

Begin the request within 30 calendar days after the delivery date. Approval is required before a return is sent by mail.

Who pays for the return label?

A free prepaid label is enclosed in the package for an eligible approved return. Follow the return address and instructions we confirm. We do not assess a restocking fee.

How are approved refunds handled?

The original payment method is credited by a refund we process and initiate within 10 days after approval. The financial institution's posting period is additional.

What can I use at checkout?

Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro are accepted by the store; the secure checkout confirms what is available for that order.

How do I contact the team?

Open Contact Us for product, order, tracking, payment, delivery, return, exchange, refund, or privacy support.